Frequently asked questions
We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments through PayPal or ApplePay.
All of our products are print-on-demand. Typically, it takes about 2-5 business days to prepare your order, and shipping time is 3–6 business days in the US, 4–7 business days in Canada, 5–20 business days internationally. The estimated delivery time is just an estimate, not a guarantee.
Please note that during holidays our production time may vary.
You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 5-7 business days to process due to the customized work involved. Once you have received this email, please allow 24-48 hours for your tracking number to update. Please keep in mind delivery dates may change due to inclement weather conditions or holidays.
We happily fulfill international orders to most countries! However, we do not ship to Cuba, Iran, Crimea, Syria, and North Korea. We are proud to use UPS/DHL/FedEx/TNT/USPS as our primary carrier. Our production time will be the same, and shipping costs vary depending on where the order is going. Depending on your home country, a customs tax may apply in addition to your shipping cost.
For lost packages, all claims must be submitted to us no later than 4-weeks after the delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before completing your replacement, like confirming your shipping address is correct, and also be good to double-check with the shipping carrier to try locating the lost order.
If the tracking information shows that the order was delivered to the correct shipping address, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
If your item(s) arrive defective, please contact us via email explaining the issue. Please include your order number and a picture of your item. Our customer support will be able to assist you. Please note: Return and exchange your items within Thirty days after receiving your order. If you selected the incorrect size, we are not responsible for replacing these items. Please make sure to check the size information for each product you buy.